Privacy Policy

Last updated: 19 August 2026

Relive Campers Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the rights you have in relation to your information.

This policy applies when you visit or use our website, purchase products from us, create an account, contact us, make an enquiry, book or discuss workshop or conversion services, subscribe to marketing, or otherwise interact with Relive Campers.

1. Who we are

Relive Campers Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Company: Relive Campers Ltd
Company number: 13774231
Registered office: 64 Castle Boulevard, Nottingham, England, NG7 1FN
Trading address: Unit 1B, Cossall Industrial Estate, Ilkeston, Derbyshire, DE7 5UA
Email: info@relivecampers.co.uk
Telephone: 0115 822 4140

For the purposes of UK data protection law, references in this policy to "Relive Campers", "we", "us" or "our" mean Relive Campers Ltd.

2. The laws that apply

We process personal information in accordance with applicable UK data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and those laws as amended by the Data (Use and Access) Act 2025.

3. Personal information we collect

The information we collect depends on how you interact with us.

It may include:

• Identity and contact information, such as your name, billing address, delivery address, email address and telephone number.

• Order and transaction information, including products or services purchased, order history, delivery details, refunds, returns and payment status.

• Account information, if you create an online customer account.

• Payment-related information. Online payments are processed through Shopify and/or the relevant payment provider. We do not generally receive or store your complete payment card details.

• Vehicle and project information, where relevant to an enquiry, conversion, installation or workshop service, such as vehicle make, model, registration number, specification, photographs and details of the work requested.

• Communications, including enquiries, emails, messages, contact-form submissions, complaints and other correspondence with us.

• Marketing preferences, including whether you have agreed to receive marketing communications and whether you subsequently unsubscribe.

• Technical and usage information, such as your IP address, browser, device information, pages viewed, products viewed or added to your basket, referring pages and interactions with our website.

• Cookie and consent information, including your choices about analytics, advertising and other non-essential technologies.

We only seek to collect information that is reasonably necessary for the relevant purpose.

4. How we collect your information

We may collect personal information directly from you when you place an order, contact us, submit a form, create an account, request a quote, book work, communicate with us or subscribe to marketing.

Information may also be collected automatically when you use our website through cookies and similar technologies.

We may receive information from service providers involved in operating our business, including Shopify, payment providers, delivery companies and other service providers where this is necessary to complete your order or provide a service.

5. How and why we use your information

We must have a lawful basis for each way in which we use personal information.

Purpose	Typical lawful basis
Processing and fulfilling an order	Performance of a contract
Taking payment and arranging delivery	Performance of a contract
Handling returns, refunds and warranties	Performance of a contract and/or legal obligation
Responding to enquiries and providing quotations	Taking steps at your request before entering into a contract and/or legitimate interests
Arranging conversion, installation or workshop services	Performance of a contract or steps before entering into a contract
Maintaining accounting, tax and transaction records	Legal obligation
Preventing fraud, misuse and protecting our website and business	Legitimate interests, legal obligation and, where applicable, recognised legitimate interests
Improving our website, products and customer experience	Legitimate interests and, where required for tracking technologies, consent
Sending marketing communications	Consent or, where legally permitted, the existing-customer soft opt-in
Measuring advertising or website performance using non-essential tracking technologies	Consent where required
Establishing, exercising or defending legal claims	Legitimate interests and/or legal obligation
Handling data protection requests and complaints	Legal obligation

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and balance our interests against your rights and interests.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before your consent was withdrawn.

6. Orders, payments and delivery

When you purchase from us, we use the information you provide to process your order, take or confirm payment, communicate with you about your purchase and arrange collection or delivery.

We may provide the minimum information necessary to couriers, delivery companies, suppliers or fulfilment providers where they need it to deliver your order or provide the service you requested.

We may also retain order and transaction information where required for accounting, taxation, warranty, fraud prevention or legal purposes.

7. Shopify

Our online store is powered by Shopify.

Shopify processes customer information on our behalf as part of providing our ecommerce platform and related services. This can include contact information, billing and shipping information, transaction information, store activity, IP address, device information and other information relating to your interaction with our store.

In some circumstances, including where Shopify Network Intelligence or certain Enhanced Services are enabled, Shopify may also process certain customer information as an independent data controller for its own specified purposes.

You can obtain further information about this processing from the Shopify Consumer Privacy Policy.

Where consent is legally required for advertising, tracking or other non-essential technologies associated with these services, we will seek that consent through our privacy and cookie controls.

8. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some technologies are necessary for the website, shopping basket, checkout, security, customer preferences and other essential functionality to operate.

Other technologies may be used for purposes such as analytics, measuring website performance, personalisation and advertising.

Where consent is required by law, we will request your permission before using the relevant non-essential technologies.

You can accept, reject or manage available choices through our cookie or privacy controls. You can also change applicable browser settings.

For more information about the technologies used on our website, please see our Cookie Policy.

9. Marketing

We may send you information about products, services, offers or other news from Relive Campers where we are legally permitted to do so.

For electronic marketing to individuals, we will normally rely on your consent or, where the legal requirements are satisfied, the existing-customer "soft opt-in".

Where the soft opt-in applies, this may allow us to contact an existing customer about our own similar products or services where the customer was given a clear opportunity to opt out when their details were collected and in each subsequent marketing message.

You can stop marketing emails at any time by using the unsubscribe link contained in the message or by contacting us at info@relivecampers.co.uk.

Objecting to marketing will not prevent us from sending non-marketing communications that are necessary to administer an order, booking, account, warranty, complaint or other existing relationship with you.

10. Who we share personal information with

We do not sell your personal information.

We may share personal information where necessary with categories of organisations including Shopify and ecommerce service providers, payment providers, couriers and delivery providers, IT and website providers, professional advisers such as accountants or legal advisers, suppliers or service providers involved in fulfilling an order, and analytics or advertising providers where their use is lawful and any required consent has been obtained.

We may also disclose information where required by law, a court, regulator, law-enforcement body or other competent authority, or where reasonably necessary to establish, exercise or defend legal rights or prevent or investigate fraud or unlawful activity.

Third parties that process information on our behalf are expected to use it only for the permitted purpose and to protect it appropriately.

11. International transfers

Some of the organisations that provide services to us, including ecommerce, technology and cloud-service providers, may process information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate legal mechanism, such as UK adequacy regulations or appropriate contractual safeguards.

Shopify and its service providers may process customer information in countries outside the UK in accordance with Shopify's applicable data-processing arrangements and international-transfer safeguards.

12. How long we keep your information

We do not keep personal information indefinitely simply because it may be useful.

Retention periods depend on why the information was collected, our legal obligations, the nature of our relationship with you, warranty requirements and whether information may reasonably be required in relation to a dispute or legal claim.

Order, invoice and relevant accounting or tax information may generally need to be retained for up to six years or longer where the law requires it.

Marketing information is retained while you remain subscribed or for as long as reasonably necessary to demonstrate your marketing preferences. If you unsubscribe, we may retain sufficient information on a suppression list to ensure that your preference continues to be respected.

Other information will be deleted, anonymised or securely disposed of when it is no longer reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

13. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to personal information is restricted to people and service providers who have a legitimate need to access it.

No internet-based service can guarantee absolute security, but we regularly consider the security measures appropriate to the information we process and the risks involved.

14. Your data protection rights

Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you the right to request access to personal information we hold about you; ask for inaccurate or incomplete information to be corrected; request deletion of your information in certain circumstances; ask us to restrict particular processing; object to processing based on legitimate interests; object at any time to direct marketing; request certain information in a portable format where the right to data portability applies; and withdraw consent at any time where we rely on consent.

These rights are not absolute and exemptions or limitations can apply in some circumstances.

We may need to ask you for information that allows us to verify your identity before acting on a request.

To exercise a data protection right, contact us at info@relivecampers.co.uk.

15. Automated decision-making

We do not intend to use personal information to make decisions about you based solely on automated processing where those decisions produce legal or similarly significant effects, unless we have an appropriate lawful basis and provide you with the information and safeguards required by law.

Automated systems may nevertheless be used by our ecommerce, payment, security or fraud-prevention providers to help identify potentially fraudulent or unusual activity.

16. Children's privacy

Our website, products and services are intended primarily for adults and we do not knowingly seek to collect personal information from children where it is not necessary.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable data protection law.

17. Data protection complaints

If you have a concern or complaint about how we have used your personal information, please contact us at:

Email: info@relivecampers.co.uk
Post: Relive Campers Ltd, Unit 1B, Cossall Industrial Estate, Ilkeston, Derbyshire, DE7 5UA

We will provide a clear route for you to raise a data protection complaint.

In accordance with applicable law, we will acknowledge a data protection complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you appropriately informed and tell you the outcome of our investigation.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

We would appreciate the opportunity to consider your concern directly first, although this does not affect your right to contact the ICO.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The latest version will be published on this page and the "Last updated" date will be revised where appropriate.

If we make a significant change to how we use personal information, we will take reasonable steps to provide any additional notice required by law.

19. Contact us

If you have a question about this Privacy Policy, how we use your personal information, your privacy rights or a data protection complaint, please contact:

Relive Campers Ltd
Company number 13774231
Unit 1B, Cossall Industrial Estate
Ilkeston
Derbyshire
DE7 5UA

Email: info@relivecampers.co.uk
Telephone: 0115 822 4140